According to the reports, the information technology-enabled services industry is anticipated to run on a trajectory that would gain 7 to 9 percent in this financial year. However, earlier it was estimated that the ITeS industry would grow 10 percent in terms of dollars to $46 billion in FY23. Despite a global slowdown, the ITeS will expectedly ride on a healthy order book because the spending in the information technology-enabled services industry is primarily non-discretionary. What about the MSMEs? It is said that MSMEs will play a key role such as CRM and KPO to augur well for MSMEs. You need to go through this column till the end for more details. Drag down the page.
Customer Relationship Management, Knowledge Process Outsourcing, and Transaction Services which augur well for micro, small, and medium enterprises, reportedly will play a key role in the segments as it account for 30 to 40 percent of the industry. Therefore, the growth of the industry is predicted to be driven by increased adoption of premium services including an increase in digital payments in the transaction services segment, a shift to non-voice services in the CRM segment, and the evolution of analytics-based offerings in the KPO segment. Continue reading this article and read more details.
Reportedly, from the travel segment, more tailwind is foreseen which is hovered for double-digit revenue growth to further augment the information technology-enabled services growth. The information technology-enabled services industry’s workforce is likely to surge from 0 to 1 percent as firms have adopted a cautious approach because of deferred discretionary projects, with the companies prioritizing the functions for emphasizing skill-based additions over scale, cost optimization, and efficiency improvement. In the next section learn in detail what is an Information Technology-enabled Service. Scroll down.
Information Technology-enabled Services are also called web-enabled services, teleworking, or remote services. ITeS assists global companies in meeting their business goals and provides a valuable service with the help of information technology. Information Technology-enabled Services covers the whole gamut of operations that manipulate information technology to improve an organization’s efficiency. ITeS (Information Technology-enabled Services) basically refers to the outsourcing of processes in which the provider uses telecommunication technologies and the internet to provide those services, primarily for non-information technology (IT) companies. A wide range of fields such as healthcare, manufacturing, banking, telecommunications, insurance, and finance use ITeS. Stay tuned to this website for more details and further updates.